As a Junior Implementation Engineer, you will play a key role in deploying and maintaining our robotic delivery systems. You will work closely with the engineering and operations teams to ensure seamless implementation of our solutions at various sites.

Location: Colombia, & US

The location's assignments are tied to the needs of the company, and might change during the course of the program.

As a Junior Implementation Engineer, a typical day might include the following:

• Assist in the installation, configuration, and testing of robotic delivery systems.
• Collaborate with senior engineers to execute deployment plans.
• Ensures compliance with safety and operational standards during the undeployment process.
• Provide on-site technical and maintenance support during system implementation and rollout.
• Conduct system troubleshooting and perform necessary maintenance repairs or adjustments.
• Complement procedures and protocols for managing lost robots and teleoperation.
• Document and report implementation processes, issues, and resolutions.
• Train end-users on system operation and maintenance.
• Assist in developing standard operating procedures (SOPs) for system deployment, undeployment and support.
• Work with cross-functional teams to ensure successful project delivery.
• Serves as the primary communication link between different teams involved in the operations processes, such as field technicians, maintenance personnel, Service desk, Hardware and remote operations.
• Uses platforms like Discord to facilitate real-time updates and communication, ensuring all stakeholders are informed about the status of active and inactive bots.
• Recollect inputs for the creation of a launch plan for each new site to operationalize a fleet of robots in a matter of weeks.
• Implementation of the launch plan created by leadership with high levels of execution.
• Innovate on launch playbooks to help scale operations across different cities.
• Drive initial adoption of the service through launch marketing campaigns in close coordination with partners and the Central Operations team.
• Be a point-of-contact for tactical actions for our partner POCs and other stakeholders.
• Monitor and ensure the robotic fleet's readiness and performance.
• Oversees the cleanliness of the workspace in the workshop, preparing for a smooth transition to the next day’s operations.

Training Program:

The role includes a comprehensive 4 to 6-month training program designed to provide theoretical and practical experience (20/80 split) in a fast-paced startup environment. The program is divided into three phases:

1. Introduction to Kiwibot and Training (1-3 weeks):
   1. Learn about the company and its operations.
   2. Receive foundational training on robotic systems, maintenance and deployment procedures.
2. On-field Intensive Training (15-20 weeks):
   1. Participate in hands-on training at various implementation sites in regions such as America, the Middle East, or Asia.
   2. Engage in daily activities like robot preparation, troubleshooting, and performance monitoring.
   3. Develop and execute launch plans for new sites.
   4. Innovate on deployment strategies to improve scalability.
3. Experience Debriefing (1-3 weeks):
   1. Review and analyze the training experience.
   2. Provide feedback and suggestions for future implementations.

This job might be the right one for you if you have:

• Bachelor’s degree in Electronic engineering, Mechatronic engineering.
• Basic understanding of mechanical systems.
• Basic knowledge of electronic components and circuits.
• Familiarity with Linux operating systems.
• Basic knowledge of network configuration and communications /LAN/WAN connections, SSH)
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Willingness to travel to various implementation sites as required.
• Resilience, creativity, adaptability, resourcefulness, and strong decision-making skills.

  
  

You might have also had:

• Experience with electronic circuits maintenance (PCBs)
• Experience with programming languages.
• Experience with ROS/ROS2.

Kiwibot’s Culture & Values:

At Kiwibot, we believe in creating a dynamic and inclusive work environment that fosters diversity, collaboration, and innovation, while embodying our core values of Being Agile, Acting Resourceful, Thinking Disruptive, Creating Happiness, and Loving through service. We approach challenges with resourcefulness, always considering what is important and urgent, and quickly making decisions to address new situations. We use our creativity and ingenuity to disrupt the status quo and make the ordinary extraordinary, fostering a dynamic and joyful work environment that encourages engagement and creativity. Our actions are guided by our commitment to serving everyone with care, kindness, and fairness, constantly seeking to improve the ways in which we operate.

What we offer you: 

• Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery.
• Competitive compensation package.
• Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market.
• Learn the best practices and methods that are useful in the startup world.